Overview
We want you to be happy with your purchase. If you’re not satisfied, contact us within 30 days of receipt to begin a return. This policy explains eligibility, timelines, and how refunds are handled for online orders.
Return eligibility
Most items are eligible for return within 30 days in original condition. Items that are final sale or clearance will be marked as ineligible on the product listing and cannot be returned. Please inspect your order upon arrival and get in touch promptly if something is wrong.
How to start a return
To start a return, contact our customer service team at [email protected] with your order details and a brief description of the reason for return. Return shipping is the responsibility of the customer. Please package items securely—packages damaged in return transit may affect eligibility for a refund.
Refunds and processing
When we receive and inspect a returned item, we will process the refund within seven business days. Refunds are issued by the original method of payment when possible. Original shipping charges are not refundable. If we cannot complete a refund to the original method, we will contact you to arrange an alternative solution.
Exceptions and damaged items
If an item arrives damaged, incorrect, or incomplete, contact us immediately with order details and photos if available so we can advise on next steps. We will evaluate each case and work toward a suitable resolution. Please note that returns for change-of-mind purchases require the customer to pay return shipping costs.
Policy last updated: 15-Dec-25.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 1436 62 Street Northwest, Edmonton, AB, T6L 1S8, Canada.